I have no idea how this restaurant has a 4-star rating on Yelp, but I believed it and decided to take a chance by ordering from them.
Never again.
I live half a mile from the shop. Most of the time, delivery places in Boulder deliver food within 30-40 minutes. After an hour, I called the store and the manager told me that the food would be here in 5-10 minutes an that the delivery guy had just left.
Another 30 minutes went by (keep in mind, we'd been waiting 90 minuets at this point) and still no food. I called again and the guy said he didn't know what to tell me, the delivery man had left and that our food should have been there. Not once did he apologize or offer to comp the meal in any way. He said he didn't know what to do. Finally, he said he would contact the delivery driver.
Another 10 minutes, and the food finally arrived.
Our hot subs were smashed and cold. They were on the wrong type of bread. Also, the drink we had ordered had spilled all over the sides of the cup, so it was sticky, and wet. To top it all off? No straw.
Again, the customer service was TERRIBLE for delivery. Maybe eating inside the restaurant is fine, but I'll never chance it after our experience tonight.
No comments:
Post a Comment